Minor Service Outage

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This page is updated to show the current status of our services and to share information about technical incidents that may be happening on the platform.

Uptime over the past 90 days. View historical uptime.
Hero Operational
90 days ago
99.99 % uptime
Today
Hero App ? Operational
90 days ago
100.0 % uptime
Today
Hero APIs ? Operational
90 days ago
99.99 % uptime
Today
Hero Website ? Operational
90 days ago
100.0 % uptime
Today
Stripe (Payment Gateway) ? Operational
Stripe API Operational
Stripe Dashboard Operational
Cloudflare (Web Application Firewall) ? Partial Outage
Cloudflare CDN/Cache Operational
Cloudflare Cloudflare Stream Operational
Cloudflare Cloudflare Workers Operational
Cloudflare Auckland, New Zealand - (AKL) Operational
Cloudflare Sydney, NSW, Australia - (SYD) Partial Outage
Cloudflare Adelaide, SA, Australia - (ADL) Operational
Cloudflare Brisbane, QLD, Australia - (BNE) Operational
Cloudflare Melbourne, VIC, Australia - (MEL) Operational
Cloudflare Perth, WA, Australia - (PER) Operational
Cloudflare Hong Kong - (HKG) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Apr 16, 2021

No incidents reported today.

Apr 15, 2021
Text Message Provider Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Apr 15, 01:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 22:00 NZST
Scheduled - Our text message (SMS) provider will be undergoing scheduled maintenance for three hours.
During this time you will not be able to send or receive text (SMS) messages.
Apr 6, 09:32 NZST
Apr 14, 2021
Upstream SMS (TXT) Provider Service Degradation
Resolved - Vodafone have confirmed they have issue under control and are working to prevent a recurrence.
Apr 14, 15:56 NZST
Monitoring - Modica have reported that the problem stopped occurring at 12:58 NZST (00:58 UTC) but they will continue to monitor the situation while waiting for confirmation from Vodafone that the issue has been resolved completely.
Apr 14, 14:24 NZST
Investigating - Text messages sent to vodafone subscribers may be failing.

See the following status updates for more information: https://status.modicagroup.com/incidents/t18x7gd12wg1

We will update this as we receive more information.
Apr 14, 13:06 NZST
Apr 13, 2021

No incidents reported.

Apr 12, 2021

No incidents reported.

Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021

No incidents reported.

Apr 8, 2021

No incidents reported.

Apr 7, 2021
Degraded performance
Resolved - This incident has been resolved.
Apr 7, 11:55 NZST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 7, 09:01 NZST
Identified - We're experiencing degraded performance on our servers related to attendance and are actively investigating to isolate the problem.
Apr 7, 08:50 NZST
Apr 6, 2021

No incidents reported.

Apr 5, 2021

No incidents reported.

Apr 4, 2021

No incidents reported.

Apr 3, 2021

No incidents reported.

Apr 2, 2021

No incidents reported.

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