Minor Service Outage

About This Site

This page is updated to show the current status of our services and to share information about technical incidents that may be happening on the platform.

Hero Operational
90 days ago
99.97 % uptime
Today
Hero App ? Operational
90 days ago
100.0 % uptime
Today
Hero APIs ? Operational
90 days ago
99.93 % uptime
Today
Hero Website ? Operational
90 days ago
100.0 % uptime
Today
Stripe (Payment Gateway) ? Operational
90 days ago
100.0 % uptime
Today
Stripe API Operational
90 days ago
100.0 % uptime
Today
Stripe Dashboard Operational
90 days ago
100.0 % uptime
Today
Cloudflare (Web Application Firewall) ? Partial Outage
90 days ago
99.67 % uptime
Today
Cloudflare CDN/Cache Operational
90 days ago
99.93 % uptime
Today
Cloudflare Cloudflare Stream Operational
90 days ago
100.0 % uptime
Today
Cloudflare Cloudflare Workers Operational
90 days ago
99.97 % uptime
Today
Cloudflare Auckland, New Zealand - (AKL) Partial Outage
90 days ago
98.87 % uptime
Today
Cloudflare Sydney, NSW, Australia - (SYD) Operational
90 days ago
99.78 % uptime
Today
Cloudflare Adelaide, SA, Australia - (ADL) Operational
90 days ago
99.24 % uptime
Today
Cloudflare Brisbane, QLD, Australia - (BNE) Operational
90 days ago
99.57 % uptime
Today
Cloudflare Melbourne, VIC, Australia - (MEL) Operational
90 days ago
99.99 % uptime
Today
Cloudflare Perth, WA, Australia - (PER) Operational
90 days ago
99.4 % uptime
Today
Cloudflare Hong Kong - (HKG) Operational
90 days ago
99.92 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jun 18, 2021

No incidents reported today.

Jun 17, 2021

No incidents reported.

Jun 16, 2021
Postmortem - Read details
Jun 16, 15:57 NZST
Resolved - This incident has been resolved.
Jun 16, 13:34 NZST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 15, 09:27 NZST
Identified - We're experiencing degraded performance on our servers and are actively investigating to isolate the problem.
Jun 15, 09:10 NZST
Jun 15, 2021
Jun 14, 2021
Resolved - This incident has been resolved.
Jun 14, 16:49 NZST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 14, 10:28 NZST
Identified - Our team are aware that Hero is not currently loading and are actively investigating the cause.
Please continue to check our Linc-Ed Hero Status page to receive updates: https://linc-ed.statuspage.io/

We will have this resolved as soon as possible.
Jun 14, 09:05 NZST
Jun 13, 2021

No incidents reported.

Jun 12, 2021
Completed - The scheduled maintenance has been completed.
Jun 12, 23:17 NZST
Verifying - Verification is currently underway for the maintenance items.
Jun 12, 23:09 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 22:00 NZST
Scheduled - The Hero Engineering team is performing maintenance on our Database clusters. This maintenance will be on our main datastores and will have an impact on performance across any action within Hero while we roll out the upgrades. Once upgraded, performance will return to normal.

Maintenance Start: 22:00 NZST (UTC+12) 2021-06-12
Maintenance End: 00:00 NZST (UTC+12) 2021-06-13


Via: Team Hero
Jun 8, 10:44 NZST
Jun 11, 2021

No incidents reported.

Jun 10, 2021

No incidents reported.

Jun 9, 2021
Resolved - This incident has been resolved.
Jun 9, 15:59 NZST
Monitoring - DEX/ENROL connectivity has been restored by the Ministry of Education (New Zealand). We will continue to monitor performance.
Jun 9, 09:30 NZST
Investigating - The Ministry of Education (New Zealand) are experiencing degraded performance on their DEX/enrol servers and are actively investigating to isolate the problem.
Jun 8, 10:53 NZST
Jun 8, 2021
Resolved - This incident has been resolved.
Jun 8, 10:17 NZST
Investigating - We are currently experiencing degradation via our upstream internet provider. This means that support tickets may have a slower than normal response time while our Helpdesk Heroes experience issues loading Zendesk.

This appears to be a relatively widespread problem within New Zealand, mainly with customers using Vocus - therefore it may be affecting school access to the internet as well.

NZIX (New Zealand Internet eXchange inc.) have reported an issue with route tables and will be deploying a fix after 2pm today which may alleviate the issue.
May 27, 11:38 NZST
Jun 7, 2021

No incidents reported.

Jun 6, 2021

No incidents reported.

Jun 5, 2021

No incidents reported.

Jun 4, 2021

No incidents reported.