Identified - It has come to our attention that some users may need to reload their application to receive the latest version of Hero.
If you are met with a spinning load icon, please refresh your page to ensure you're on the most up-to-date version.

Dec 08, 2023 - 10:00 NZDT

About This Site

Welcome!
Our engineers aim to keep you up to date with the live status of Hero. This includes information about disruptions being caused by upstream providers or technical incidents that may be happening in the apps.

Hero Operational
90 days ago
100.0 % uptime
Today
Hero App ? Operational
90 days ago
100.0 % uptime
Today
Hero APIs ? Operational
90 days ago
100.0 % uptime
Today
Hero Website ? Operational
90 days ago
100.0 % uptime
Today
Stripe (Payment Gateway) ? Operational
90 days ago
100.0 % uptime
Today
Stripe API Operational
90 days ago
100.0 % uptime
Today
Stripe Dashboard Operational
90 days ago
100.0 % uptime
Today
Cloudflare (Web Application Firewall) ? Operational
90 days ago
98.72 % uptime
Today
Cloudflare CDN/Cache Operational
90 days ago
100.0 % uptime
Today
Cloudflare Stream Operational
90 days ago
98.75 % uptime
Today
Cloudflare Workers Operational
90 days ago
99.46 % uptime
Today
Cloudflare Auckland, New Zealand - (AKL) Operational
90 days ago
99.23 % uptime
Today
Cloudflare Sydney, NSW, Australia - (SYD) Operational
90 days ago
100.0 % uptime
Today
Cloudflare Adelaide, SA, Australia - (ADL) Operational
90 days ago
99.0 % uptime
Today
Cloudflare Brisbane, QLD, Australia - (BNE) Operational
90 days ago
97.4 % uptime
Today
Cloudflare Melbourne, VIC, Australia - (MEL) Operational
90 days ago
99.48 % uptime
Today
Cloudflare Perth, WA, Australia - (PER) Operational
90 days ago
96.84 % uptime
Today
Cloudflare Hong Kong - (HKG) Operational
90 days ago
97.07 % uptime
Today
Modica - Text Messages (SMS) Operational
90 days ago
99.9 % uptime
Today
Mobile Operators - New Zealand Operational
90 days ago
99.8 % uptime
Today
Mobile Gateway (API) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Hero Scheduled Maintenance Dec 18, 2023 15:00-18:00 NZDT
The Hero Engineering team is performing routine maintenance to upgrade our database.

Servers will remain operational, but users may experience occasional slowness during the maintenance period.

Maintenance Start: 15:00NZDT
Maintenance End: 18:00NZDT


Via: Team Hero

Posted on Dec 05, 2023 - 11:04 NZDT
Past Incidents
Dec 9, 2023

No incidents reported today.

Dec 8, 2023

Unresolved incident: Hero Refresh Required.

Dec 7, 2023

No incidents reported.

Dec 6, 2023

No incidents reported.

Dec 5, 2023

No incidents reported.

Dec 4, 2023

No incidents reported.

Dec 3, 2023

No incidents reported.

Dec 2, 2023

No incidents reported.

Dec 1, 2023

No incidents reported.

Nov 30, 2023

No incidents reported.

Nov 29, 2023

No incidents reported.

Nov 28, 2023

No incidents reported.

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.