All Systems Operational

About This Site

This page is updated to show the current status of our services and to share information about technical incidents that may be happening on the platform.

Uptime over the past 90 days. View historical uptime.
Hero Operational
90 days ago
99.99 % uptime
Today
Hero App ? Operational
90 days ago
100.0 % uptime
Today
Hero APIs ? Operational
90 days ago
99.99 % uptime
Today
Hero Website ? Operational
90 days ago
100.0 % uptime
Today
Stripe (Payment Gateway) ? Operational
Stripe API Operational
Stripe Dashboard Operational
Cloudflare (Web Application Firewall) ? Operational
Cloudflare CDN/Cache Operational
Cloudflare Cloudflare Stream Operational
Cloudflare Cloudflare Workers Operational
Cloudflare Auckland, New Zealand - (AKL) Operational
Cloudflare Sydney, NSW, Australia - (SYD) Operational
Cloudflare Adelaide, SA, Australia - (ADL) Operational
Cloudflare Brisbane, QLD, Australia - (BNE) Operational
Cloudflare Melbourne, VIC, Australia - (MEL) Operational
Cloudflare Perth, WA, Australia - (PER) Operational
Cloudflare Hong Kong - (HKG) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
May 14, 2021

No incidents reported today.

May 13, 2021

No incidents reported.

May 12, 2021

No incidents reported.

May 11, 2021

No incidents reported.

May 10, 2021
Server maintenance
Completed - The scheduled maintenance has been completed.
May 10, 20:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 19:03 NZST
Scheduled - Hero servers will be undergoing maintenance at approximately 7pm NZST. Performance may be degraded for a short period while this happens.
May 10, 15:56 NZST
Performance degradation
Resolved - Performance has returned to normal, but in order to fully resolve the issue, our server cluster will be restarted at around 7pm (19:00) NZST.
May 10, 15:53 NZST
Identified - Microsoft have identified the issue and need to restart our server cluster around 7pm (19:00) NZST to resolve the issue.
We may have degraded performance during this period for up to 30 minutes.
May 10, 12:49 NZST
Investigating - We are currently experiencing performance issues due to a server issue beyond our control. We are working with our service provider to resolve this issue as soon as possible.
May 10, 09:15 NZST
May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021

No incidents reported.

May 6, 2021

No incidents reported.

May 5, 2021

No incidents reported.

May 4, 2021

No incidents reported.

May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021

No incidents reported.

← Incident History Powered by Statuspage