All Systems Operational

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This page is updated to show the current status of our services and to share information about technical incidents that may be happening on the platform.

Uptime over the past 90 days. View historical uptime.
Hero Operational
90 days ago
97.95 % uptime
Today
Hero App ? Operational
90 days ago
99.97 % uptime
Today
Hero APIs ? Operational
90 days ago
95.92 % uptime
Today
LINC-ED Operational
90 days ago
100.0 % uptime
Today
LINC-ED Web App ? Operational
90 days ago
100.0 % uptime
Today
LINC-ED - Back End Servers ? Operational
90 days ago
100.0 % uptime
Today
LINC-ED Website ? Operational
90 days ago
100.0 % uptime
Today
Stripe Operational
Stripe API Operational
Stripe Dashboard Operational
Cloudflare Operational
Cloudflare CDN/Cache Operational
Cloudflare Cloudflare Stream Operational
Cloudflare Cloudflare Workers Operational
Cloudflare Auckland, New Zealand - (AKL) Operational
Cloudflare Sydney, NSW, Australia - (SYD) Operational
Cloudflare Adelaide, SA, Australia - (ADL) Operational
Cloudflare Brisbane, QLD, Australia - (BNE) Operational
Cloudflare Melbourne, VIC, Australia - (MEL) Operational
Cloudflare Perth, WA, Australia - (PER) Operational
Cloudflare Hong Kong - (HKG) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Oct 24, 2020

No incidents reported today.

Oct 23, 2020

No incidents reported.

Oct 22, 2020
Editing and creating of posts is failing
Resolved - An update has been deployed to our servers.

If you are continuing to have issues, please hard refresh your browser, or clear your cache to ensure you pull down the latest version of Hero.
Oct 22, 16:50 NZDT
Update - The fix is currently being built and deployed to our servers.
Oct 22, 16:21 NZDT
Update - We use SRI Hashes to verify the contents of a script has not changed for security reasons, so that if a hacker was able to compromise a Content Delivery Network and push in malicious code, users won't be affected.

TinyMCE have released a new security patch, which is not verified against the SRI hash we are expecting. We are currently creating a patch to fix this.

Refer https://developer.mozilla.org/en-US/docs/Web/Security/Subresource_Integrity for more information about Subresource integrity as a means for keeping you safe on the web!
Oct 22, 15:29 NZDT
Identified - TinyMCE (the WYSIWYG - "What You See Is What You Get" editor we use) has performed an update which has stopped users from being able to create or edit posts.
Oct 22, 15:21 NZDT
Oct 21, 2020

No incidents reported.

Oct 20, 2020

No incidents reported.

Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

Oct 15, 2020

No incidents reported.

Oct 14, 2020

No incidents reported.

Oct 13, 2020
Hero Performance Degradation
Resolved - This incident has been resolved.
Oct 13, 11:09 NZDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 13, 10:30 NZDT
Identified - Due to the high volume of uploaded media being made to Hero this morning, we are experiencing some delay in the speed of processing for all functions. We are investigating the best way to mitigate this.
Oct 13, 09:52 NZDT
Oct 12, 2020
Missing uploads
Resolved - This incident has been resolved.
Oct 12, 11:47 NZDT
Update - We are continuing to work on a fix for this issue.
Oct 12, 11:47 NZDT
Update - We are continuing to work with Microsoft on resolving this. We apologise for the inconvenience.
Oct 6, 15:39 NZDT
Update - Microsoft has been working to complete the required work and are making good progress, however it will still take a few more hours to be fully resolved. We apologise for any inconvenience. Please note that you can now upload media to Hero (since last Friday) and updating profile pictures is now even easier with drag and drop enabled on group pages.
Sep 30, 10:23 NZDT
Update - The restore process for files and images is taking longer than expected. It is estimated that this should be complete within the next 24 hours. Most images are now visible in the Hero app, however, if you are unable to see any files or images, these will reappear throughout the day.
Sep 29, 09:43 NZDT
Update - Microsoft has resolved the matter and we are now in the process of updating all our records, missing images will reappear of the next few hours. Once this process is complete, the issue will be closed and marked as resolved.
Sep 26, 13:27 NZST
Update - Our engineers have now resolved the difficulty some users have been experiencing in uploading media to Hero.
We continue to work with our Cloud based provider Microsoft Azure to restore photos that are currently not visible.
Sep 25, 16:41 NZST
Update - We are still working with Microsoft to resolve this issue. We will be unable to restore the ability to upload new photos/files to Hero until this process concludes, however embedding from Google Drive remains operational and can be used as a workaround until normal service resumes.
Sep 25, 08:31 NZST
Update - We are still working with our 3rd party provider to resolve this issue.
Sep 24, 16:27 NZST
Identified - We have now identified why you may be experiencing loss of photos and issues uploading media to your Hero software. The cause of this has been patched and we are now waiting on our 3rd party provider to restore the images.
Sep 24, 11:07 NZST
Investigating - We are currently investigating an issue where uploads cannot be retrieved via our APIs.
Sep 24, 09:32 NZST
Oct 11, 2020

No incidents reported.

Oct 10, 2020

No incidents reported.

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