Minor Service Outage

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This page is updated to show the current status of our services and to share information about technical incidents that may be happening on the platform.

Uptime over the past 90 days. View historical uptime.
Hero Operational
90 days ago
99.99 % uptime
Today
Hero App ? Operational
90 days ago
99.98 % uptime
Today
Hero APIs ? Operational
90 days ago
99.98 % uptime
Today
Hero Website ? Operational
90 days ago
100.0 % uptime
Today
Stripe (Payment Gateway) ? Operational
90 days ago
100.0 % uptime
Today
Stripe API Operational
90 days ago
100.0 % uptime
Today
Stripe Dashboard Operational
90 days ago
100.0 % uptime
Today
Cloudflare (Web Application Firewall) ? Partial Outage
90 days ago
97.15 % uptime
Today
Cloudflare CDN/Cache Operational
90 days ago
100.0 % uptime
Today
Cloudflare Stream Operational
90 days ago
99.98 % uptime
Today
Cloudflare Workers Operational
90 days ago
100.0 % uptime
Today
Cloudflare Auckland, New Zealand - (AKL) Operational
90 days ago
99.95 % uptime
Today
Cloudflare Sydney, NSW, Australia - (SYD) Operational
90 days ago
99.16 % uptime
Today
Cloudflare Adelaide, SA, Australia - (ADL) Operational
90 days ago
97.52 % uptime
Today
Cloudflare Brisbane, QLD, Australia - (BNE) Operational
90 days ago
97.71 % uptime
Today
Cloudflare Melbourne, VIC, Australia - (MEL) Operational
90 days ago
99.84 % uptime
Today
Cloudflare Perth, WA, Australia - (PER) Partial Outage
90 days ago
97.17 % uptime
Today
Cloudflare Hong Kong - (HKG) Operational
90 days ago
80.2 % uptime
Today
Modica - Text Messages (SMS) Operational
90 days ago
100.0 % uptime
Today
Mobile Operators - New Zealand Operational
90 days ago
100.0 % uptime
Today
Mobile Gateway (API) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
May 21, 2022

No incidents reported today.

May 20, 2022

No incidents reported.

May 19, 2022

No incidents reported.

May 18, 2022

No incidents reported.

May 17, 2022

No incidents reported.

May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022
Authentication issues
Resolved - This incident has been resolved.
May 13, 10:23 NZST
Monitoring - A fix has been implemented and we are monitoring the results.
May 11, 11:04 NZST
Identified - The issue has been identified and a fix is being implemented.
May 10, 14:03 NZST
Investigating - Hero's authentication service is currently experiencing problems, resulting in an inability for some users to log in. We're actively working to resolve this issue.
May 10, 12:04 NZST
May 12, 2022

No incidents reported.

May 11, 2022
May 10, 2022
May 9, 2022

No incidents reported.

May 8, 2022

No incidents reported.

May 7, 2022
Hero Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 7, 01:30 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 23:18 NZST
Scheduled - The Hero Engineering team is performing maintenance

We are currently rolling out the changeover to FusionAuth

Via: Team Hero
May 6, 23:00 NZST
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